Frequently Asked Questions
Here you will find many answers to questions that we are asked frequently. This page is updated regularly. If your questions are not included, please feel free to send us a message using the contact form.
What is Windmoment?
For one, WINDMOMENT is our company name and a registered trademark within the European Union. The name includes the heart of the matter, namely wind, and in combination creates an association for a moment in the wind. On the other hand, WINDMOMENT stands for high-quality wind chimes designed to bring joy and happiness to people.
How does a wind spinner work?
A wind spinner is designed to be powered by air movements (wind). In most cases, a wheel or wing is made to rotate, but also several wheels or wings are possible.
Do wind spinners make noise?
You can not answer that clearly with yes or no. Depending on the design and the materials used, wind spinners can produce different sounds. Our WINDMOMENTS are made of optimally coordinated materials. Due to the special design and the use of ball bearings, they are virtually silent.
Where are windmoments used?
Our WINDMOMENTS are designed to be placed almost anywhere. For example, if you want to build the DAISY product on your garden shed, no problem. This is very easy with the wall brackets UNO or DUO. Just look in our shop and let yourself be inspired by the many pictures.
Can I get individual parts as a spare part?
Naturally. We can ship all parts as spare parts. Please understand that we do not offer every single part in our shop separately. If necessary, just write us a message and we will take care of it as soon as possible.
Where can I best set up windmoments?
The installation options are very diverse and flexible. Our WINDMOMENTS are suitable, for example, in the flowerbed, in the planter, on the garden shed, on the privacy fence, on the balcony, on the wall, on the carport, on the window, etc.
With our extension sets you can vary the height of some models. No matter which variant you choose, make sure that the models have enough space and are exposed to enough wind to function smoothly.
Which right to return do I have?
You can return the purchased product to us within 14 days. Please write us a message before returning, why you want to return the product. If you purchased the product through a partner shop or a local retailer, you need to contact the store directly.
What should I do if the parcel has been delivered damaged?
Please check the contents for damage and completeness. Should something be missing or broken, please send us a message with photo, which documents the damage. We will then contact you as soon as possible to coordinate a solution.
Can I sell windmoment products in my shop?
Please send us a message via the contact form. We will contact you as soon as possible.
In which countries are the products delivered?
We deliver our WINDMOMENTS only to countries of the European Union. See also the delivery conditions in the shop.
Are there comparable products from other suppliers?
Suppliers of wind chimes are like sand on the sea. Our WINDMOMENTS score particularly in terms of stability, longevity and flexibility and can not be compared with the market-known models.
Where can i watch the windmoment products live on site?
We are a young company and can not rely on a full dealer network. It is best to write us a message and we will contact you as soon as possible.
How long do I have to wait for my ordered product?
Deliveries within Germany usually take 5-7 working days. Shipments to other EU countries usually arrive 10-14 business days after order.
Is a windmoment not just a wind spinner?
Basically yes, but our WINDMOMENTS are unique in terms of design, stability, durability and flexibility. The fastening system is largely made of aluminum and weatherproof plastic and is unique in its kind.
What is an "Italian Windspiel"?
The "Italian Greyhound" is a special breed of dog and has nothing to do with decoration for home and garden.
Are the windmoment products suitable for giving away?
In any case. If you are looking for something special, be it as a souvenir for a birthday, for an anniversary, or for other special occasions, you are in the right place with WINDMOMENT. Our product range is so diverse that you will surely find the right gift for your loved ones.
Do I have to assemble the products myself?
Our WINDMOMENTS are supplied as a kit and must be assembled on site. The effort is low, so you'll have a lot of fun with it after a short time.
Can I assemble a Windmoment without any manual skills?
Yes, assembling a WINDMOMENT is child's play. The items are simply plugged together and fixed with screws. An assembly instruction and assembly videos on Youtube are also available to you.
Can I extend the standpipe as often as I like?
Theoretically yes, but practically we recommend to use a maximum of 1-2 extension sets. Otherwise, it could happen that the entire product becomes too unstable and subsequently damaged.
Can I mount different models on the standpipe?
Yes, that is easily possible. The fit is identical for all plywood models.
At what altitude is a wind spinner usually set up?
Of course this is a matter of taste, but usually wind chimes are placed at a height of 70 - 150 cm, so that you can comfortably plant flowers underneath. With our extension sets, you are definitely flexible and can determine the perfect height on site.
Can I leave the windmoment products out all year round?
We recommend to store the models with plywood body in an unheated place during the winter months (eg garden shed). Models without plywood body you can safely outside year round outside. Please note that changes in color due to the effects of the weather (UV radiation) are an unavoidable event and are not a cause for complaint.
Do wind chimes help against moles?
This has not been scientifically proven. There are testimonials that after setting up a wind chime, the activities of the moles decrease, or in some cases even stop altogether. Others report that no changes in behavior can be observed. A rotating wind chime, which emits slight vibrations into the ground via a stick, seems to be more promising than a sound game.
Can you drive out birds with a wind chime?
Yes, that is possible. However, it depends on what type of wind chime you use and how large the affected area is. A small wind spinner on a 2 hectare field will not have the same effect as in a flower bed on your doorstep. Due to the unusual movements of the wind chime, the birds are irritated or confused and avoid the area without being damaged.
Is a wind chime allowed on the balcony?
Basically, wind chimes are not prohibited on the balcony. However, problems can arise, especially if the neighbor or neighbors feel significantly impaired as a result. We therefore recommend arranging a wind chime on the balcony beforehand with the landlord and the neighbors. The rotating wind spinners from Windmoment are ball-bearing and therefore virtually silent. With an appropriate bracket, there is also no need to make any structural changes to the facade.
Are wind chimes a noise pollution?
It depends on what type of wind chime is used. Wind chimes can be a significant nuisance. Especially when it comes to so-called sound chimes. Ongoing noise disturbances in connection with a noise protocol can result in a cease and desist declaration. We therefore recommend that you arrange a wind chime with your neighbors beforehand. The rotating wind spinners from Windmoment are with ball-bearing and therefore virtually silent.